Privacy Policy
Effective Date: 2026-05-22
Website: vertexperformance.ca
Business: Vertex Performance
Vertex Performance respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit a form, book an appointment, contact us, or interact with our advertising.
Vertex Performance is a rehabilitation clinic in Surrey, British Columbia offering services such as physiotherapy, massage therapy, chiropractic care, counselling, kinesiology, sports rehab, and treatment support for motor vehicle and work-related injuries.
- Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Name
Phone number
Email address
Appointment or booking details
Information submitted through website forms
Accident, injury, symptom, or treatment-related information you choose to provide
Insurance-related information, where relevant to your inquiry or treatment
Any message or details you submit when contacting us
We may also collect technical and usage information when you visit our website, including:
IP address
Browser type
Device type
Pages visited
Time spent on the website
Referral source
Interactions with ads, forms, or website content
Cookie and pixel data
- How We Use Your Information
We use the information we collect to:
Respond to your inquiries
Contact you about appointment requests or treatment options
Provide clinic-related services
Follow up with potential patients who submit a form
Improve our website and advertising
Measure the performance of our marketing campaigns
Show relevant ads through platforms such as Google and Meta/Facebook
Communicate updates, offers, or clinic information, where permitted by law
Maintain internal records and comply with legal or regulatory obligations
We do not sell your personal information.
- Advertising, Pixels, and Cookies
Vertex Performance uses online advertising platforms, including Google Ads and Meta/Facebook advertising tools.
Our website may use cookies, pixels, tags, analytics tools, and similar tracking technologies to understand how visitors interact with our website and ads. These tools may collect information about your browsing activity, device, and interactions with our website.
This may include tools such as:
Google Ads tracking
Google Analytics
Meta Pixel / Facebook Pixel
Website cookies
Conversion tracking tools
Remarketing or retargeting technologies
We use this information for marketing and advertising purposes, including measuring ad performance, improving campaigns, understanding visitor behaviour, and showing relevant ads to people who may be interested in our services.
Canadian privacy guidance recognizes that cookies, web beacons, device data, and similar tools may collect information about web activity for online behavioural advertising, so website owners should be transparent about these practices.
- Consent
By using our website, submitting a form, contacting us, or interacting with our ads, you consent to the collection and use of your information as described in this Privacy Policy.
You can manage or disable cookies through your browser settings. You may also adjust your advertising preferences directly through Google, Facebook, Instagram, or other advertising platforms.
Please note that disabling cookies may affect how our website functions.
- How We Share Information
We do not sell your personal information.
We may share limited information with trusted third-party service providers who help us operate our website, manage advertising, process forms, analyze website performance, or communicate with users.
These providers may include:
Website hosting providers
Booking or form submission tools
Google advertising and analytics services
Meta/Facebook advertising tools
Email, CRM, or communication platforms
Professional service providers, where required
These third parties are only permitted to use the information as needed to provide services to us or as otherwise permitted by law.
- Health and Treatment Information
If you submit information related to an injury, accident, symptoms, or treatment request, we use that information to understand your inquiry and contact you about potential treatment options.
Please do not submit highly sensitive medical information through general website forms unless specifically requested. For detailed health matters, we may direct you to appropriate intake, booking, or clinical processes.
- Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, managing marketing activities, maintaining business records, and meeting legal or regulatory obligations.
- Security
We take reasonable steps to protect personal information from unauthorized access, use, disclosure, loss, or misuse. However, no website, online form, email system, or digital transmission is completely secure.
- Your Privacy Choices
You may contact us to:
Request access to your personal information
Ask us to correct or update your information
Withdraw consent where applicable
Ask questions about how your information is used
Request that we stop sending marketing communications
You can unsubscribe from marketing emails by using the unsubscribe link, where available, or by contacting us directly.
- Third-Party Links
Our website may contain links to third-party websites, booking platforms, social media pages, or external services. We are not responsible for the privacy practices, content, or policies of third-party websites.
- Contact Us
For privacy questions or requests, please contact:
Vertex Performance
Unit 201 – 7110 120 Street
Surrey, BC V3W 3M8
Email: admin@vertexperformance.ca
Phone: 604-596-6775
Vertex Performance also lists a second Surrey clinic location at the Tong Louie Family YMCA Clinic, with the same email contact for inquiries.
- Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
